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Consumer’s Complaints ...
Consumer Courts or Consumer Forum have been established as Redressal Agencies under Consumer Protection Act, 1860 with an object to redress the grievance of Consumers. Consumer Court has similar powers as that of a civil court but not bound to follow the procedure generally followed by civil courts.
A consumer needs not engaze an advocate to file a case in Consumer Court. Any consumer who has a consumer dispute may approach a Consumer Forum and file complaint by his own. However, engazing an advocate may enhance the chances of winning the case in Consumer Court.
There are no strict legal formalities to be followed in a Consumer Court or Consumer Forum. Since there are alternate consumer grievances agencies like banking / insurance / electricity ombudsman where the procedure of complaint redressal is much easier therefore Consumer Forum should be approached as a last recourse after approaching alternate redressal agencies.